FAQ

What is the Belo Shop?

• The Belo Shop is our e-commerce arm designed to make purchasing of Belo products easier, faster, and more convenient.

What is the Belo Privilege Club?

• The Belo Privilege Club is the loyalty program of the Belo Medical Group that aims to create a community of happy and loyal patients.
  
  

What are the benefits of being a Belo Privilege Club member?

• Earn 1 BPC point for every P200 cash purchase or P200 card purchase spent on Belo services and products.
• Exclusive access to the latest treatments, special discounts and packages, and exclusive Belo events.
• No need to register in Belo Shop. Just sign in using the the same email address and password nominated for your BPC membership.
  
  

How do I become a member of the Belo Privilege Club (BPC)?

• Spend a minimum of Php 1,000 on Belo services. Registration can be done via the Belo App or at any Belo clinic.
• Book an online consultation with our branch or surgical doctors at the Belo Shop.
  
  

What payment methods do you accept?

• You can pay for your purchases using Visa, Mastercard, JCB, Gcash, PayMaya or with your Belo Privilege Club (BPC) points.
  
  

What are your shipping fees and delivery lead time?

• Please be advised that our new fixed shipping fee for orders from Metro Manila is P150. However, Free shipping fee applies to single-transaction orders worth P5,000 and above. 
• For product orders from outside Metro Manila, a P300 shipping fee will be added to your total bill. Free shipping fee applies to single-transaction orders worth P8,000 and above.
• Deliveries within Metro Manila will be fulfilled within 3-5 business days.
• Deliveries outside Metro Manila will be fulfilled within 5-12 business days.
  
  

I’ve changed my mind about a product. Can I return or exchange it?

• Products valid for returns, refunds, or exchanges are only those received with defect or damage. Returns due to change of mind cannot be accepted due to personal hygiene standards and company policy.