FAQ

What is the Belo Shop?

• The Belo Shop is our e-commerce arm designed to make purchasing of Belo products easier, faster, and more convenient.

Who has access to the Belo Shop?

• Patients who belong to the Belo Privilege Club (BPC) have exclusive access to the website.

What is the Belo Privilege Club?

• The Belo Privilege Club is the loyalty program of the Belo Medical Group that aims to create a community of happy and loyal patients. The Belo Privilege Club Card enables members to earn points when they avail of any Belo products and treatments. Members will also have access to the latest treatments, special discounts and packages, and exclusive Belo events.

How do I become a member of the Belo Privilege Club (BPC)?

1. Spend a minimum of Php 1,000 on Belo services to get your own BPC card. Registration can be done via the Belo App or at any Belo clinic.
2. Earn 1 BPC point for every Php 100 cash purchase or Php 200 card purchase spent on Belo services and products.
3. Points may be redeemed through Belo products and non-surgical treatments.
4. Sign in to the Belo Shop using your BPC email address and password, and enjoy hassle-free purchasing of your favorite Belo products!

Can I buy Belo Essentials products at the Belo Shop?

• Belo Essentials products are not available for purchase via the Belo Shop at the moment. However, Belo Essentials is readily available in all leading drugstores and supermarkets nationwide.

Which payment methods do you accept?

• You can pay for your purchases using credit or debit card or paypal, or with your Belo Privilege Club (BPC) points.

What are your shipping fees and delivery lead time?

• Please be advised that our new fixed shipping fee for orders from Metro Manila, Cebu City, and Davao City is P300. However, shipping fee is waived for single-transaction orders worth P5,000. 
• Outside of those areas, our fixed shipping fee is P500.
  • Deliveries within Metro Manila will be fulfilled within 7 working days. Deliveries outside of Metro Manila are subject to ECQ limitations. Please bear with us for any delays. 

Thank you for your understanding!

I’ve changed my mind about a product. Can I return or exchange it?

• Products valid for returns, refunds, or exchanges are only those received with defect or damage. Returns due to change of mind cannot be accepted due to personal hygiene standards and company policy.