FAQ
What is the Belo Shop?
- The Belo Shop is our e-commerce arm designed to make purchasing of Belo products easier, faster, and more convenient.
What is the Belo Privilege Club?
- The Belo Privilege Club is the loyalty program of the Belo Medical Group that aims to create a community of happy and loyal patients.
What are the benefits of being a Belo Privilege Club member?
- Earn 1 BPC point for every P100 cash purchase or P200 card purchase spent on Belo services and products.
- Exclusive access to the latest treatments, special discounts and packages, and exclusive Belo events.
- No need to register in Belo Shop. Just sign in using the the same email address and password nominated for your BPC membership.
How do I become a member of the Belo Privilege Club (BPC)?
- Spend a minimum of Php 1,000 on Belo services. Registration can be done via the Belo App or at any Belo clinic.
- Book an online consultation with our branch or surgical doctors at the Belo Shop.
What payment methods do you accept?
- You can pay for your purchases using Visa, Mastercard, JCB, Gcash, PayMaya or with your Belo Privilege Club (BPC) points.
What are your shipping fees and delivery lead time?
- Please be advised that our new fixed shipping fee for orders from Metro Manila is P150. However, Free shipping fee applies to single-transaction orders worth P5,000 and above.
- For product orders from outside Metro Manila, a P300 shipping fee will be added to your total bill. Free shipping fee applies to single-transaction orders worth P8,000 and above.
- Deliveries within Metro Manila will be fulfilled within 3-5 business days.
- Deliveries outside Metro Manila will be fulfilled within 5-12 business days.
I’ve changed my mind about a product. Can I return or exchange it?
- Products valid for returns, refunds, or exchanges are only those received with defect or damage. Returns due to change of mind cannot be accepted due to personal hygiene standards and company policy.
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forgot password
Please enter your email address and submit. We will then send you temporary password.
sign in to belo shop
Please enter your registered email and password to start shopping!
Join Belo privilege club (bpc)?
you can join the community by connecting with
our Belo doctors through an e-consultation
request an e-consultation
Schedule your video consultation and our Customer Care Specialist will get back to you as soon as they can.
your request has been sent
Our customer care specialists will get back to you within 24 to 48 hours. They will also advise you on the confirmed schedule of your consultation, should it be deemed necessary by your doctor. Otherwise, you can proceed to purchase from the Belo Shop. Happy shopping!
forgot password
Please enter your email address and submit. We will then send you temporary password.
forgot email
Forgot the email associated with your BPC account? Try opening your primary email and typing "Your Belo Privilege Card details" in your email client's search bar. If you still can't find it, call us at 8819-BELO (2356), and we'll be happy to assist you.
HOW TO JOIN THE BELO PRIVILEGE CLUB
All Belo patients automatically become a member after their first visit or consultation, no minimum spend required.
REGISTER
For BPC members who already registered via mobile app or clinics, you may sign in immediately using your BPC email and password.
Your password must be 7-21 characters of upper and lower case, with at least one number.
By signing up, you are agreeing to our Belo Shop Account's
Terms and Conditions
Sign In
Belo Privilege Club (BPC) members
For members who already registered via mobile app or clinics, you may sign in immediately using your BPC email and password.
By using your account, you can earn and use points in any Belo Medical Group products.
Non-BPC members
For non-bpc members, use your registered Belo Shop email and password.