Customer Care
Track My Order
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01 Apr 2019
12:10 PM
Order Received We have received your order Delivered
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Processing We are preparing your order.
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26 Apr 2019
06:09 AM
Shipping Your order is on its way
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23 May 2019
03:11 AM
Delivered Enjoy your newly bought item/s
If you have an account, sign in to view your order history.
You can track the status of your order online at Belo Shop. Sign in and click on My Account to check the status of your most recent order and your order history. Click on the order reference number for the item you would like to track and a detailed order information page will be displayed.
Order Status
Order Received
Order has been placed and passed finance verification.
Processing
Order was forwarded to our warehouse to be processed and packed for shipment. Once the order enters the "Processing" status, no changes or cancellations of your order can be made.
Shipping
Order has left our warehouse and has been scheduled for delivery.
Delivered
Order has been delivered to you.
For Replacement
We hav received your item back at our warehouse and preparing for replacement. We will notify you via e-mail once your item has been processed.
Cancelling your order
The only time you can cancel your oder is during "Order received" status. Once your order enters the shipping process by being "Processing" , no further changes can be made.
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forgot password
Please enter your email address and submit. We will then send you temporary password.
sign in to belo shop
Please enter your registered email and password to start shopping!
Join Belo privilege club (bpc)?
you can join the community by connecting with
our Belo doctors through an e-consultation
request an e-consultation
Schedule your video consultation and our Customer Care Specialist will get back to you as soon as they can.
your request has been sent
Our customer care specialists will get back to you within 24 to 48 hours. They will also advise you on the confirmed schedule of your consultation, should it be deemed necessary by your doctor. Otherwise, you can proceed to purchase from the Belo Shop. Happy shopping!
forgot password
Please enter your email address and submit. We will then send you temporary password.
forgot email
Forgot the email associated with your BPC account? Try opening your primary email and typing "Your Belo Privilege Card details" in your email client's search bar. If you still can't find it, call us at 8819-BELO (2356), and we'll be happy to assist you.
HOW TO JOIN THE BELO PRIVILEGE CLUB
All Belo patients automatically become a member after their first visit or consultation, no minimum spend required.
REGISTER
For BPC members who already registered via mobile app or clinics, you may sign in immediately using your BPC email and password.
Your password must be 7-21 characters of upper and lower case, with at least one number.
By signing up, you are agreeing to our Belo Shop Account's
Terms and Conditions
Sign In
Belo Privilege Club (BPC) members
For members who already registered via mobile app or clinics, you may sign in immediately using your BPC email and password.
By using your account, you can earn and use points in any Belo Medical Group products.
Non-BPC members
For non-bpc members, use your registered Belo Shop email and password or sign in via Google or Facebook.