Customer Care

Track My Order

If you have an account, sign in to view your order history.

You can track the status of your order online at Belo Shop. Sign in and click on My Account to check the status of your most recent order and your order history. Click on the order reference number for the item you would like to track and a detailed order information page will be displayed.

Order Status

Order Received
Order has been placed and passed finance verification.

Processing
Order was forwarded to our warehouse to be processed and packed for shipment. Once the order enters the "Processing" status, no changes or cancellations of your order can be made.

Shipping
Order has left our warehouse and has been scheduled for delivery.

Delivered
Order has been delivered to you.

For Replacement
We hav received your item back at our warehouse and preparing for replacement. We will notify you via e-mail once your item has been processed.

Cancelling your order

The only time you can cancel your oder is during "Order received" status. Once your order enters the shipping process by being "Processing" , no further changes can be made.